Customer Service Advisor – Local Hindi Speaker

  • Full time
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia View on Map
  • My Seekers posted 6 days ago
  • Posted: February 14, 2020 -Accepting applications
  • View(s) 15

Job Detail

  • Min Salary 2600
  • Career Level Executive
  • Min Experience Less Than 1 Year
  • Qualifications Bachelor Degree

Job Description

Location: Kuala Lumpur

At least 1 year of working experience in call center
-Able to communicate effectively with customers in a friendly and polite manner following the processes
-Able to read, write, and speak fluently and spontaneously in both English and Hindi
-Fresh graduates are welcomed to apply
-Candidate must be a Bachelor Degree holder

Customer service oriented
-Candidates who can start to work immediately are preferred
-Candidates with healthcare background are preferred

Summary: To provide premium customer support to clientele. This support is provided by either phone or email, which includes direct contact with client, its customers and their support partners.
-Provide primarily customer service based phone support to customers.
-Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.
-Accurately record and update customers’ cases into CRM and trackers following appropriate processes.
-Provide accurate and understandable information to all customers and support partners.
-Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
-Ensure all follow ups are done in a timely manner.
-Ensure all SLAâs are met appropriately.
-Maintain high level of customer satisfaction whilst maintain a professional manner.
-Be familiar with all policy, processes, and product knowledge and escalation paths.
-Remain polite, patient and courteous with customer throughout the experience.
-Ensure the end to end experience for all customers is at a high level of customer satisfaction.


Required skills

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