CUSTOMER SERVICE – TECHNICAL SUPPORT EXECUTIVE

  • Full time
  • Futurise Center, Level 1- iFIBER, Block, 3710, Persiaran Apec, Cyber 8, 63000 Cyberjaya, Selangor View on Map
  • iFiber Sdn Bhd posted 1 week ago
  • Posted: February 23, 2021 -Accepting applications
  • View(s) 16

Job Detail

  • Min Salary 2000
  • Career Level ExecutiveFresh Graduate
  • Min Experience Fresh
  • Qualifications Diploma Bachelor Degree

Job Description

Responsibilities :

  • Engage professionally with customers on their inquiries and concerns via live chat/email/telephone
  • Resolve customer complaints effectively through careful analysis of situations, identify the problem and identification of the resources required
  • Escalate problems accurately to relevant internal parties, and follow up on pending tickets/cases
  • Serves as a link between the customer and the different departments to achieve high level of customer satisfaction
  • Coordinate with customer service/support team and other departments to resolve issues
  • Demonstrates extensive knowledge of company products/service offerings, & apply this knowledge during customer interaction
  • Prepare daily/periodic logs of calls and status report as per company requirement timely and accurately

Required skills