Global English Support

  • Full time
  • Kuala Lumpur View on Map
  • My Seekers posted 1 month ago
  • Posted: July 1, 2020 -Accepting applications
  • View(s) 163

Job Detail

  • Career Level Fresh GraduateExecutive
  • Min Experience 2 Years
  • Qualifications Diploma Bachelor Degree

Job Description

Position : Global English Support

Work Location : KL Sentral

Preference : Malaysians

DUTIES AND RESPONSIBILITIES:  

 Understand customer enquiries and respond via applicable channels: email, chat, and call backs

 Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

 Manage customer escalations and ensure that these are answered, tracked, and escalated as required

 Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes

 Ensure all SLAs are met accordingly

 Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

 Provide a high level of professionalism and competent customer service

 Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

 Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

GOOD in English Speaking

Those interested, please email resume to jobseekerdotmy@gmail.com with subject title “Global English Support”.

Required skills