GUEST SERVICE AMBASSADOR

Job Detail

  • Min Salary 1200
  • Min Experience 2 Years
  • Qualifications Diploma

Job Description

Customer Service

  • Delivers the service sequence and provide exceptional guest service at all times.
  • Provides excellent service to internal customers as appropriate.
  • Be familiar with the Resort’s products and services and policies.
  • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Maintains positive guest and colleague interactions with good working relationships.
  • Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
  • Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

Operational

  • Meets and greets all guests and assists with registrations.
  • Ensures the strict control of room keys.
  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
  • Responds to the results of the Consumer Audit / Trip Advisor and ensures that the relevant changes are implemented
  • Prepares welcome cards and keys for arrival FIT guests.
  • Ensures accurate knowledge of Resorts and the tourism in Malaysia.
  • Reports “Lost and Found” items.
  • Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Resort and the satisfaction of Resort guests.
  • Supports and embraces the spirit of “We work through Teams”.
  • Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
  • Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.

Required skills

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